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From 432 reviews
You don't have enough stars on this rating scale....Jay is FABULOUS!! This is the second time we've had him out for service – the first time for our washing machine and this time for our wine refrigerator. Not only is he an outstanding … read more
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Great experience. Arrived on time. Honest opinion. Reasonable charges. Took covid precautions.
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Highly recommend them. They saved us from having to get a new dryer. They were also very kind and very clean. They were also very affordable.
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I had been dealing with another company for a month to get my built-in refrigerator fixed. Zach and Steve came out, found the issue immediately, ordered the parts, installed and working great. Elite did in 2 visits what the other company … read more
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Steven was awesome did an amazing job repairing our appliances was very professional and polite. Great to find a company that cares about the quality of their work.
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From the techs, to the front office Elite Appliance demonstrated professionalism, constant communication (big one for me), quick and thorough service. We had the pleasure of working with Steve (the owner) for a freezer repair. The job … read more
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Robby was wonderful and had my dryer fixed as soon as the parts were available. Not being able to get laundry done for 5 days definitely put me behind but as of today thanks to Robby my dryer is all fixed and I can get caught up on … read more
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Everyone we dealt with at Elite Appliance was Professional, Responsive and on time. Our technician Robby was a pleasure to deal with and really knew his stuff. First Class Operation. J. R. Parrish
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We had a problem with our clothes dryer, and called Elite Appliance. They say someone could be out in a couple of days and gave a time line. I was texted in the day of the appointment, that the repairman would be here in 15 minutes. The … read more
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If you need repairs to your appliances I recommend Elite. They are very responsive, keep you informed and reasonable. I have had them on 2 different occasions and have been totally satisfied. They are honest and reputable.
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Being a new home owner, our dishwasher was acting wierd. Through the home warranty, we were recommended Elite . What a awesome job. Smart, professional, quick. I highly recommend them. Will definitely use them again- warranty or not!
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Excellent service, on time and very clean. Would recommend and use again!!
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We had an appliance that went kaput. Elite appliance repair sent a technician named Zach. Zach was very careful to announce his presence and the steps he was taking to make sure we knew that he disinfects himself his tools and wears … read more
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This is the second time we've utilized Elite Appliance Repair. Both instances were highly satisfactory. Thanks Roger!
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Great customer service. The office was helpful in setting up an appt. And even during the pandemic they came out the next business day. The service man, Mikey, was very helpful and professional. He answered all my questions. Love that they … read more
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Excellent customer service; quality work. My new service people! I felt the integrity & quality was a bonus to a fair price.
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They have been very good so far in to the process of contacting me and being on time and efficient. It is the first time I have had to use them and would use them again. Robbi had to order a part for my refrigerator so he said they will … read more
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Tanner was the technician who called on me this afternoon and he was prompt, professional and focused. Got in and identified the problem quickly, then filed a report with the recommended plan of action. He did a fine job. Based on my screen… read more
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Always punctual, responsive and gets the job done correctly.
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Jim is extremely professional and knowledgeable! Excellent service that I will definitely use again!
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This company is the best! Roger is an outstanding technician and made sure we knew why and what he was doing. Highly recommend!
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Our experience with Jay is exactly the type we want but rarely get. He was punctual (early in fact), knowledgeable, friendly and he communicated very well. He solved our problem is short order and left us with a smile on our faces. Can't … read more
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Very helpful and reasonably priced.
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Mikey was the service employee I had. He was awesome very helpful and had a great personality and knowledgeable. The price was reasonable wish it was a little cheaper but I guess because I have a Viking fridge it’s more expensive 😏 But I … read more
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I have only positive comments regarding the service received, plus the young tech Zach explained to my satisfication what had gone wrong and repaired it in a timely manner. The cost was also reasonable. The business is well named. ELITE!
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"[Service, Timeliness] Very nice and communicative. Helped me understand the problem and what needed to be done."
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Outstanding service way beyond what I could have imagined. Took exceptional care with our concerns and comments. Spent time to educate us moving forward and even quickly serviced another item that was not even our original concern at no … read more
Response from
Thank you for your kind words.
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Outstanding service way beyond what I could have imagined. Took exceptional care with our concerns and comments. Spent time to educate us moving forward and even quickly serviced another item that was not even our original concern at no … read more
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Thank you so much. Always here to help.
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He was honest about the price and problem and did not try to talk me into doing something that was too costly and not worth the time.
Response from
Thank you for the review and choosing us as your appliance repair company.
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They were very informative about my dishwasher problem and that the repair would cost more than it was worth. Very punctual and friendly. Even offered suggestions on best options for replacement. Highly recommend them. Their kind of service… read more
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Thank you for the kind words.
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Zach was our tech. He was great. Provided excellent service called when he was on his way and was quick and had my Whirlpool front loader dryer working within an hour! Would definitely refer to all. The price was fair for the services … read more
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Zack was punctual, thorough and did a good job at diagnosing the issue with my dryer. I will definitely use Elite in the future.
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Very informative and professional. Will use again.
Response from
Thank you so much.
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I had originally scheduled my washing machine repair with another company but cancelled that appt after seeing that company was rated 2 out of 5 stars. Found Elite Appliance Repair doing a search and was blown away by the hundreds of 5 star… read more
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Top notch customer service that stands out above and beyond! Will refer to all friends and family that need appliance repair. Thank you and a huge thank you to Mikey who was extremely professional, respectful AND he did a great job!!!!!!!
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Friendly reception when I called to schedule service for my squealing dryer. The tech was on time and even called me 20-30 minutes before so I wasn’t stuck at home all day. He was honest and very helpful. He showed me how to clean my front … read more
Response from
Amanda Thank you for your kind words. We appreciate you taking the time out of your busy day to give us a review
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Jim was on time, skilled and very professional. I will use Elite for all my repairs in the future. It has been hard to find a company you can trust and I finally found one. Thank you Elite.
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Courteous, communicative and efficient. I am thankful to have my appliance in working order again.
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Punctual, Professional, friendly and answered and explained everything. Would have them come out again.
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Excellent company. The best customer service we have experienced in a very long time. The technician was right on time and so very courteous and knowledgeable. Definitely recommend this wonderful family owned business
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Polite, Courteous, Honest, Great Service and Prices! TRUSTWORTHY! This Is the BEST Appliance Repair Company I’ve Ever Dealt with and I’m 60 years old. HIGHLY RECOMMENDED.
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I know it's hard to believe all the 5 star reviews but I experienced it and would give ten stars if I could! Mikey repaired our 15 yo GE monogram refrigerator, dish washer and cooktop. There is a reason I don't call GE service anymore.
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Excellent Timeliness, Technician, Service. Jim was great. Very knowledgeable, sincere, honest, polite. Taught me a few things. Thank you Jim!!!
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"[Service, Timeliness, Technician] Just a perfect service call! Can’t say enough about the Elite Appliance admin staff who set up the call and Zach and Michael who did the work."
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I’ve had these guys come out on four different occasions for 3 different issues. The technicians have always been very polite and helpful as well as efficient. I’ve never felt like they were over-selling in the repairs that have been … read more
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Zack was our technician and we can’t say enough good things about him. He was friendly, on time, super honest and the best price ever. We will definitely recommend this company to everyone and we will be using them again.
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Roger is the man! So helpful, understanding and knowledgeable. Great pricing and took care of us on time and did exactly what we needed done. Strongly recommend to anyone looking for honest working individuals and from the beginning they … read more
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From my experience Elite Appliance is by far the best appliance repair company in Scottsdale. I've had service people from other repair companies come and not be able to resolve problems after multiple visits. Elite offered quick service … read more
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Great experience. They came out knew right away what was wrong with the washer. Zach ordered the part to fix it and was very professional. If we ever need another appliance fixed I will be a returning customer.
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On time. Fantastic service. Kept me informed on progress. Highly recommend Elite Appliance Repair.
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This was our first experience with Elite as a result of a problem with our wine cooler. From the first encounter via phone to the actual visit, the staff was professional, courteous and attentive. Like so many places, our appointment was … read more
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I recently had Elite at my home to repair my leaking refrigerator. I was impressed with the office staff being courteous and on-the-ball. Also, Michael was my repair person and I likewise was impressed with him. Clearly Elite believes in … read more
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Zach was great. Everything went as I was told. Would gladly use them again.
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I highly recommend this business. They were prompt and courteous from my first contact through to the end service call. Kept me updated on the tech's arrival time via a phone call and text. Their tech, Zach, was knowledgeable and very … read more
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Impressive. Communicated well and on time, getting a call before arrival. Friendly tech and up front and honest. Went beyond expectations Besides having the lowest service fee. I will use them again if ever needed.
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Steve provided superior service on a weekend to repair our washer when several other companies failed to find the root cause of the problem. Steve fixed the washer in 15 minutes. Very professional and knowledgeable. Highly recommend for … read more
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GREAT service!!! Zach, our technician, arrived on time and called when on his way to our home!! He diagnosed the problem with our microwave quickly and gave a detailed list of repair requirements to include the cost. He was courteous, … read more
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Mike was highly knowledgeable and very timely, in fact, early to the appointment. Worked with us in getting the part we needed and therefore saving us a second a service call. Have used this company in the past and will do so in the future.
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At first I thought all the 5 star reviews were fabricated and I called them with reservations. Be it known, they’re legit. I was blown away. These guys know how to put serve in their service. Steve and Robby were professional, timely, and … read more
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This Is the second time I’ve used Elite. Both times their service has been very timely their technicians have been great to work with and they deliver as promised.
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"[Service, Technician, Timeliness] Elite Appliance Repair company has ALWAYS done a great job of repairs on all of our service calls. We would definitely and have recommended their services to family/friends."
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Great experience, technician was professional, polite, arrived when promised and completed job. Very pleased!
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Very professional. Fixed what a tech from a different company couldn’t. Top notch.
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Mikey came out today to look at our built in wine refrigerator. He arrived at the promised window. He was able to diagnose the issue within a few minutes. He was honest about the repair cost and was great at explaining the issue. I won’t … read more
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We love Jay at Elite Appliance Repair! He is so honest, so knowledgeable and so personable! He diagnoses, explains and completes repairs quickly and expertly. He also gives us great advice on appliance care and purchasing new ones!
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Outstanding company to work with. The communication was exceptional, considering the issues I had with my warranty company. Jay went above and beyond to help resolve the issues he and I were having and they will be the only appliance repair… read more
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Thorough, knowledgeable, prompt, pleasant, efficient. Diagnosed the problem immediately and fit me into his busy schedule the next day to install the part. I am a repeat custoner, this was my 2nd appliance call to Elite in two weeks, so … read more
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Super experience! Was able to get a quick appointment. They also answered my email questions.
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The service from Elite Appliance Repair was exceptional. Steven let me know when he would arrive, was on time and nothing but professional. He explained things clearly and laid out our options with no pressure whatsoever. Highly recommended… read more
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Zach their tech was here quick and provided wonderful service getting my washer back in shape. Honestly the best repair service i have ever used and will continue to use. They have a customer for life.
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Bill, the technician that came out the same day to help us with our wall oven, was very professional, knowledgeable and friendly. I'll definitely use this company again and will not hesitate to refer them to friends and family!
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My technician Zach was very helpful and professional. He was able to assess the situation in a timely manner. I would recommend this company for any appliance repairs.
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Robby had the expertise to diagnose a problem with our refrigerator when a tech from another company said the condensation causing a half inch of water in the interior bottom was normal. Robby was thorough, polite, neat and competent. … read more
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My daughter's washer wouldn't spin. Zach came to the house and diagnosed a main bearing failure. He recommended that we replace the washer. He was honest and pleasent, and I wouldn't hesitate to call Elite Appliance Repair again!
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Have had these guys come service my home a few times. Every time I get excellent fast service and they are honest. The tech is always very friendly and helpful. Gives me all the information I need to make a good decision on what next steps … read more
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Elite came out on my old dryer that turned out to be dead. Purchased new dryer but plugged it in and It didn’t work. Called elite and owner Steve came on an said he would send out a tech. To check it out Tech. Jim came out and spent at … read more
Response from
Thank you so much for the great review. We will let Zach know.
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As a Retired consultant to the HVAC industry, it was a pleasure to see a local company doing all of the great customer service things I advised my customers to do. The technician was knowledgeable, courteous, on time, and kept me informed … read more
Response from
Thank you for the kind words and for taking the time to leave a review.
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The tech, Robby, arrived on time and went through the testing of my deceased washing machine. It was a bad computer board and since the machine was 12 years old, I decided that it would cost more to repair than it would to invest in a new … read more
Response from
Thank you.
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I love this company! They are honest, fair, kind, & knowledgeable. They always explain everything well & give me options. I have used them for years for my home & my 3 rental homes. I am so grateful I stumbled on them & honestly I would not… read more
Response from
Thank you and we are so happy to be your appliance repair company.
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Great service with a great tech who was timely and efficient in replacing a leaky ice maker. Great service !!-
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Elite Appliance Repair is such a knowledgeable and kind company. They are always super friendly when you call to make an appointment and can send someone out to your home very quickly. We always request Mikey to service our appliances. … read more
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Revised review. I am still sad that it took a one star review to get a call back and to receive the stellar customer service I read about here. But, I will say that Elite did send a senior technician out to repair our washing machine. Thank… read more
Response from
I am so sorry to hear this was your experience, we would love to make this right and do what we can to change your mind about our company. We do our very best to please every customer and if you would please give us a chance to rectify this issue. I’m not sure what happened in your experience but we do have multiple technicians that work valley wide and we do have to order parts for some repairs. I’am getting a tech out to you today to hopefully fix this issue. Once again sorry for the inconvenience.
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The technician, Tanner, was very professional, polite, friendly, a nice person. The service of my stove top was handled professionally and in a timely manner.
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I give Elite a big fat 10. They were great to deal with and extremely customer friendly. Tanner came on time and was neat and did a great job. I am a very satisfied customer.
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Called Elite after another company (a) missed appointment without calling, (b) did not do any troubleshooting and (c) was rude to me. Elite was awesome. Jim (tech) was knowledgeable, experienced, courteous, and on-time. Fixed my … read more
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will absolutely use them again. Great customer service. Came and did the job without any attempt to upsell.
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Our repair was quite easy actually. The repairman came on time, offered great advice to limit our costs on the washer, and explained how to fix it in the future. Very knowledgeable and fair.
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Zach came out this morning to check out a noise in the refrigerator. Found an ice cube stuck in the ice maker dispenser. Removed it and the noise stopped. Checked out the entire system and all is good to go. Very pleasant young man. Would … read more
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We had 3 appliances needing repair over several months after moving in. The office staff was very professional and fast to respond & accommodate. I like how they communicate via Text too. Tanner the Technician is very knowledgeable & … read more
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My daughter was home for the appointment, what was really nice is that Elite keeps you informed via email. This is a great feature and great service. Zach was very professional and friendly (he was nice to our cats who were checking him out… read more
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Steven was timely and efficient! I appreciated his expertise and help. Will definitely be using again.
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Jim at Elite Appliance is a pro. Very knowledgeable. He shared some great advice and guidance on replacing my washing machine. He was at my home helping me over 10 years ago and I was glad to see him again.
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Elite Appliance from the start was nothing but professional and helpful.. they found a tech to come out within hours of my call. Mikey was not only very professional and courteous but knew exactly what needed done and explained what to do … read more
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Kevin, my technician, called me ahead of time patiently waited until I could get to the door and when he came in he was professional friendly and addressed the problem with the washer immediately. It took him only a matter of minutes and he… read more
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Kevin was AWESOME! Not only did he quickly diagnose the problem with our washer (a costly main circuit board), but he didn't even charge us for the diagnostic! He recommended we use our washer as is until we were ready to purchase another … read more
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I love Elite Appliance Repair! I'm so glad I requested to have them come to do my repairs vs. the company my home warranty first tried to send out. So this is the second time Elite has come to my house to fix various appliances. Elite is … read more
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Mikey at Elite appliance repair was recommended to me from a friend. I had trouble with my washing machine and called to set up an appointment. The receptionist was super friendly and I was able to get an appointment within a few days. … read more
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THANK YOU FOR THE GREAT SERVICE! Zach and Steven came to my home this evening to help me with a dishwasher issue. Both Zach and Steven were professional, timely and courteous. I was very happy with the service and advice they offered. I … read more
Response from
Thank you
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[Timeliness, Service, Technician] Very friendly, great with dogs and fixed the issue immediately. Even though the fix was very simple, he made us feel as though we weren't the first. He then offered to look at anything else we might have … read more
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I am a Retired USAF Veteran and I know the meaning of “Great” customer service. Mr. Steve and his team at Elite Appliance Repair gave me just that; “Exceptional” and “Outstanding” customer service. Mr. Steve is “Top notch” and has a passion… read more
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