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From 308 reviews
Excellent service, on time, knowledgeable, efficient.
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Our repair was quite easy actually. The repairman came on time, offered great advice to limit our costs on the washer, and explained how to fix it in the future. Very knowledgeable and fair.
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Great response time and excellent service-Jay was awesome. Thank you for your persistence and patience until the problem was finally solved!
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Outstanding customer service from contact to technician Great to see such customer service in the valley And shout out to technician Mikey who does an excellent job navigating not just problem but customer service as well great job Would … read more
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Zach came out this morning to check out a noise in the refrigerator. Found an ice cube stuck in the ice maker dispenser. Removed it and the noise stopped. Checked out the entire system and all is good to go. Very pleasant young man. Would … read more
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We had 3 appliances needing repair over several months after moving in. The office staff was very professional and fast to respond & accommodate. I like how they communicate via Text too. Tanner the Technician is very knowledgeable & … read more
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I had washer repair and I was impressed. In 15 minutes problem was diagnosed, repaired and appliance was working again. Super fast and to the point!
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Needed repair for our dryer...a technician was able to come out the following day and had the part we needed! Awesome service!
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My daughter was home for the appointment, what was really nice is that Elite keeps you informed via email. This is a great feature and great service. Zach was very professional and friendly (he was nice to our cats who were checking him out… read more
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Steven was timely and efficient! I appreciated his expertise and help. Will definitely be using again.
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Steve is the best appliance tech in Az. Elite always does top quality work. I recommend Elite to everyone I know!
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Elite provides excellent customer service. Tech Mikey is a thorough, knowledgeable and courteous professional. I highly recommend them.
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I have had the pleasure of working with Roger at Elite Appliance Repair on several occasions. He is highly skilled, very communicative and by far the most trustworthy technician I’ve had in my house. If you need any appliances repaired, ask… read more
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Elite Appliance Repair is the best and only choice. When my refrigerator stopped making ice, the source of the problem was determined to be one of several possible components. Having worked in tech for many years, this isn't unusual with … read more
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Jim at Elite Appliance is a pro. Very knowledgeable. He shared some great advice and guidance on replacing my washing machine. He was at my home helping me over 10 years ago and I was glad to see him again.
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My new company in the appliance repair biz. They sent Roger over and I couldn't be happier with how efficiently he fixed the water dispenser on my fridge. The pricing is fair for the quality of the work.
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Excellent service – very timely – very professional and extremely nice person (name is Jim). I am most pleased and will use them in the future.
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Elite Appliance from the start was nothing but professional and helpful.. they found a tech to come out within hours of my call. Mikey was not only very professional and courteous but knew exactly what needed done and explained what to do … read more
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Professional, on time, knowledgeable, honest, more than fair. Highly recommend. They will get all of our future business.
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Jim did a great job.
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I highly recommend Elite appliance repair. On time. Very informative and good pricing. Mike is an efficient and friendly technician.
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Tanner & partner did a great job with refrig. repair Competent,professional & personable.Excellent company.
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Kevin, my technician, called me ahead of time patiently waited until I could get to the door and when he came in he was professional friendly and addressed the problem with the washer immediately. It took him only a matter of minutes and he… read more
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Kevin was AWESOME! Not only did he quickly diagnose the problem with our washer (a costly main circuit board), but he didn't even charge us for the diagnostic! He recommended we use our washer as is until we were ready to purchase another … read more
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This is a family owned business and the technician I had was Mikey. He is top notch and so personable. My warranty company, One Guard, sent them out and I couldn’t have been happier with the service.
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Jay was great with the service and explained preventative maintenance! Thank you Jay.
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Jay is an outstanding and friendly technician. Service was on time and found the problem with our washing machine quickly. Great service.
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They were friendly and clearly explained what was wrong with my microwave. Mikey gave me several options about how to proceed and other helpful tips. I will use them again.
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I love Elite Appliance Repair! I'm so glad I requested to have them come to do my repairs vs. the company my home warranty first tried to send out. So this is the second time Elite has come to my house to fix various appliances. Elite is … read more
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they told me what they were going to do, and they did wht they told me awesome geat to work with
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Elite was fast to respond to my service call, quick to schedule repair, showed up in their window and called ahead to let you know when close. The technician was kind, professional, and thorough.
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Tanner made a quick diagnosis and recommendation. Very knowledgeable. On time and friendly service . Highly recommended!
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Montessori in the Park school thanks you for taking such good care of us! You're the best, and we recommend you to others that need help with their appliances – big and small, old and new! – Tracy P
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Mikey at Elite appliance repair was recommended to me from a friend. I had trouble with my washing machine and called to set up an appointment. The receptionist was super friendly and I was able to get an appointment within a few days. … read more
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Timely and quality service!! Roger was awesome!
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Justin came and fixed our stove for us.He did a great job! I will recommend him to my friends. Thank you!
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I have to share my experience regarding Elite Appliance Repair. They are AMAZING and very professional. My technician Mikey was absolutely amazing and very honest, helpful and knowledgeable. I will be recommending them to everyone that I … read more
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Roger was awesome, we had him before and specifically requested him this time. The office staff is also very efficient.
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My microwave wasn’t working. Zach saved the day! It was a simple fix. He also gave me some tips on my other appliances which was appreciated. I will definitely use them again!!!
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Zach was extremely polite, professional and very respectful. He explained the repair in detail and completed the job in a very reasonable amount of time. Also, the cost of the repair was quite fair in our opinion. We would definitely … read more
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THANK YOU FOR THE GREAT SERVICE! Zach and Steven came to my home this evening to help me with a dishwasher issue. Both Zach and Steven were professional, timely and courteous. I was very happy with the service and advice they offered. I … read more
Response from
Thank you
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"[Service, Technician, Timeliness] Mikey came in the first visit and knew what the problems were. Parts were ordered and replaced. All is working better than it did before!" This was a home warranty service call. I will keep their name and … read more
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Friendly convenient service. Didn't take long for my part to come in and they called ahead to schedule me right away. Would recommend!
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Elite Appliance Repair was a breath of fresh air compared to service we’ve received from other companies since moving to Arizona.
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Great communication and Tanner the technician was very friendly and informative. Highly recommended.
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Posting another review. LOVE this company!!! I did a 5 star review when they repaired my refrigerator, hence the reason why I contacted them when my brother in-law needed a washer and dryer repair. They arrived today and not only figured … read more
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So impressed with Elite Appliance Repair. Tanner was great...thorough, knowledgeable and very courteous. I would not hesitate to recommend!
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Our technician, Jim, was professional, thorough and very pleasant.
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Technician, Service, Timeliness, Warranty] Kevin, Listened to the issue, opened the front of the dryer and found the issue. Replaced the idler pulley in and out within 30 minutes or less. Great customer service! This was a second call since… read more
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After a rocky start I can tell you that I would definitely use this company again. After speaking with the owner after an issue we had from the first visit with the technician and Steven came out himself and took care of everything.
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“Technician, Service, Timeliness] Jay was friendly, knowledgeable and professional. He even wheeled my trash can from the curb to my garage! Fantastic customer service!!! 5 STAR"
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Great company and service. Was on time and extremely courteous. Explained my warranty process and what to expect. I highly recommend Elite Appliance Repair.
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Every aspect of this process was great! Absolutely our new go to appliance repair source!!
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[Timeliness, Service, Technician] Very friendly, great with dogs and fixed the issue immediately. Even though the fix was very simple, he made us feel as though we weren't the first. He then offered to look at anything else we might have … read more
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Elite came out to service our commercial refrigerator . The technician was able to tell us exactly what was wrong, and was quite honest with us regarding repair prices etc. We did exactly as he advised and the problem was fixed. In addition… read more
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Very quick service. I would recommend for all my appliance repairs
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Mike, the technician was outstanding, honest, reliable and timely. He offered expert advice and recommendations. We will use again when required.
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Friendly, efficient, effective and experienced. The machine now runs like new again. He explained what he did and why.
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We always received excellent service from elite appliance repair. Jay is always on time prompt and excellent at what he does. We would recommend elite and Jay to all of our friends!
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Jay was professional, timely and knowledgeable. He figured out what was wrong with our washer. Also gave me several tips about how best to use and care for the machine.
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Zach & Steve made it pleasant to interact with an appliance repair person! Phoned me that they were on the way, introduced themselves, diagnosed my dishwasher's problem, replaced the part that was needed FROM A REPLACEMENT KIT THEY ALREADY … read more
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Our tech was Tanner. He has been out before for a similar issue and resolved the problem quickly. He came out today for two issues, resolved the matter promptly, clearly explained the issue and was on time.
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James was awesome. Very professional, efficient and excellent customer service.
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It took 3 visits to repair major appliance and expert tech JAMES did a fabulous job and office scheduler Brendan was so helpful. Incredible. I would not have figured that they would extend themselves that much. Thanks.!
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Our microwave was not working correctly. Steve and Zach showed up to repair it. They talked through the issue and quickly found the problem. They explained the process of ordering parts and gave an estimated date they could come back to … read more
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Zach and Steve were quick, accurate in their diagnosis, and very professional. They explained the the appliance issue and how much time it would take to order the correct parts to complete the repair. Upon return to complete the repair, … read more
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Love James from Elite Appliance Repair. If you are looking for fantastic service and honest and dependable people give them a call you won't be sorry!
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[Technician] James was very good. He got to work and found our issue. He gave us some good advice to potentially resolve the issue before it happens again
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Steve (the owner of Elite Appliance Repair) and Kevin arrived within the scheduled time window, though they had called ahead of time and said they could be a little late. They very quickly diagnosed the problems with our 14-year old washer… read more
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Repair Personnel arrived on time, were very polite, fixed my washing machine quickly and cleaned up after themselves. Great experience and I will use them again.
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Steve did a great job fixed my oven in no time would recommend him for any appliance work
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"[Service, Timeliness, Technician] The gentleman who came to try and fix the dishwasher was excellent. He always called and said when he would arrive. He tried everything to get it fixed, picked up parts twice, installed them and cleaned up… read more
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My technician today was James, and he had to have been the nicest. He called ahead, came in the estimated time, was pleasant, and he wasn't by any means rushing. He was able to quickly get my dishwasher working again and checked it before … read more
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We were the last call for the day for the technician from Elite Appliance but he took his time, completed a thorough diagnosis, and got our refrigerator up and running until the part needed to fix it arrived. He came back a couple of days … read more
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Awesome! Next day device and so incredibly nice! Pure awesomeness!
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We were referred to Elite through our home warranty company to take a look at our washer and dryer, which were both malfunctioning. Customer service and scheduling process was great, the tech came out on time. Our washing machine was … read more
Response from
Iam sorry about your experience,we will be reaching out to you today to find a solution for your situation. Please give us a chance to this make it right and restore faith in our company. Thank you for reaching out to us with your concerns.
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Unexplainably satisfied with the service form Elite Appliance Repair! Appointment for service was scheduled in less than 30 mins from a home warranty request. Technician that came out was extremely professional and knowledgeable. 100 … read more
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I highly recommend Elite Appliance Repair! They were quick to diagnose and fix my oven and they were very respectful of my time and my home. I will be using them again in the future.
Response from
Thank you Crystal for the kind words.
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This company is excellent in every way! We've used them twice in the past year. Warranty, timeliness, dependability, communication, and technician...and the best customer service anywhere! I will use no one else!
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Jay did an excellent job in diagnosing and fixing our refrigerator. I highly recommend working with Jay at Elite Appliance!
Response from
Thank you for your review we appreciate the kind words and will inform Jay .. Have a great day!!!!
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"[Warranty, Service, Technician] My tech James was terrific. The communication from the office was poor. I had to keep calling to find out the status. It was somewhat annoying."
Response from
Hello Arleen, Thank you for your review we appreciate the feed back and I do apologize for the lack of communication from the office. We will definitely work on that.
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I appreciate everything about the way that Elite Appliance Repair does business. It was easy to make an appointment. I received a text confirming my appointment. I received a phone call from James prior to his arrival. James narrowed down … read more
Response from
Hello Michael, Thank you for your for your rating. I am very happy James was able to take of the repair on the same day.
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We have used appliance repair twice in the last year. I am very pleased with how quick they got out here. Both times we have worked with Anthony. He is very professional and good at what he does. They do send behind their warranty and even … read more
Response from
Hello Katie Thank you for your ratings, we appreciate the positive feed back. Have a great day
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Elite is the best! They are a first class company with great service, reliable, on time, friendly. Couldn’t ask for mire from a company.
Response from
Thank you for your review. we really appreciate you giving us the opportunity to assist you.
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Excellent service and repair – extremely reasonable pricing. Tanner was terrific! Would highly recommend!
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Very timely! Called at 8:50am and he was at my house by 10:30 am. Very knowledgeable and honest!
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Jim was so helpful and explained so much to me! I learned that I was using too much water and too much soap for the washer I inherited with my home. He explained to use white vinegar once a year to prevent the hose from plugging again. He … read more
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Tanner is excellent. Very knowledgeable, and always gives great customer service. I've had him fix several different items, and always the same high level of service!!
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Just moved into a rental home and the stove, fridge, dishwasher, AND garbage disposal were all broken. Elite came out quickly and was able to repair every single appliance for me. Now all of them are working perfectly fine. Thanks again … read more
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I am a Retired USAF Veteran and I know the meaning of “Great” customer service. Mr. Steve and his team at Elite Appliance Repair gave me just that; “Exceptional” and “Outstanding” customer service. Mr. Steve is “Top notch” and has a passion… read more
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This company was sent out by my home warrantee company. I was told they would call within 4 hours, but received the call to make the appointment within 10 minutes. Two very nice techs arrived promptly, suggested solutions to my problem and … read more
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[Warranty, Service, Timeliness, Technician] Anthony is a wonderful tech. He is quick, efficient, and very dedicated to doing it right the first time. He's very polite and respectful too.
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James B is very knowledgeable and friendly and will explain details In the issue. Very good customer service from claims manager. They were quick to respond and get me an appointment.
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Great company and technician. I love that I get very quick response when I call. The technician always lets me know when he will be at my home and he’s never been late. Everyone I’ve dealt with at Elite Appliance Repair has been courteous … read more
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My husband and I are currently renting and it's always a phone tag mess whenever something needs repaired. I really appreciate Elite Appliance Repair's customer service. They usually give an estimated time – for example 1:00-5:00pm. They've… read more
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Really great company to do business with. Excellent customer service and James, the tech they sent out, was brilliant. I am happy to refer them to anyone needing appliance repairs!
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Great company and the tech Mikey was fantastic. I'm always nervous about hiring repair people because I'm always weary about being gouged. Completely opposite. They were awesome from start to finish. Thanks.
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The technician, Anthony, quickly determined the problem and ordered the part. He did break a part in diagnosing the problem bus replaced that at no charge. Did have a slight problem with scheduling the return appointment but office staff … read more
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I called first thing in the morning when I realized my refrigerator wasn't cooling and the freezer was not working properly leaving my food totally bad. I was impressed by the great customer service when my phone call was answered and also … read more
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WOW – what a great experience! From the initial phone interaction to set up the appointment through the in-home repair of our refrigerator, the service was exceptional. Friendly, fast, reasonably priced and excellent work. Just can't say … read more
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