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From 200 reviews
[Warranty, Service, Timeliness, Technician] Anthony is a wonderful tech. He is quick, efficient, and very dedicated to doing it right the first time. He's very polite and respectful too.
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James B is very knowledgeable and friendly and will explain details In the issue. Very good customer service from claims manager. They were quick to respond and get me an appointment.
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On time, same day, great service!! I had a refrigerator that had stopped cooling, diagnosed and repaired in the same visit.
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Showed up on time. Recognized the problem immediately. Replaced part . Gave advice to how owner on how to clean both clothes washer and dish washer. Nice professional job.
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Great company and technician. I love that I get very quick response when I call. The technician always lets me know when he will be at my home and he’s never been late. Everyone I’ve dealt with at Elite Appliance Repair has been courteous … read more
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I cringe at having to call a Plumber, AC repair, electrical repair...etc. as it is universally understood that it's going suck. No one will call back, they'll be late and I will have no idea where things stand. Not true of Elite. This is … read more
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Great company and great service professionals.
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My husband and I are currently renting and it's always a phone tag mess whenever something needs repaired. I really appreciate Elite Appliance Repair's customer service. They usually give an estimated time – for example 1:00-5:00pm. They've… read more
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Roger was very pleasant and professional. He fixed my refrigerator in 1/2 hr. I'm very satisfied with his work.
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James was great, on time, fast with diagnosis. I will recommend Elite to any of my friends that are in need of appliance repairs. Thank you!!
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On time quick courteous and respectful.Frly comfortable with the tech in our home. Job done right
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Really great company to do business with. Excellent customer service and James, the tech they sent out, was brilliant. I am happy to refer them to anyone needing appliance repairs!
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Great service and friendly technician who went out of his way to ensure our appliance was fixed as promised.
Response from
Thanks Erin for the kind words.
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Great company and the tech Mikey was fantastic. I'm always nervous about hiring repair people because I'm always weary about being gouged. Completely opposite. They were awesome from start to finish. Thanks.
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Update: once the owner was made aware of the situation he personally came out to finish the job and complete the repairs. He also phoned to follow up to ensure it was in functioning well the day after he repair. Absolute scam of a company. … read more
Response from
Thank you for giving us the chance to do right by our customer. Hope you use us still in the future.
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The technician, Anthony, quickly determined the problem and ordered the part. He did break a part in diagnosing the problem bus replaced that at no charge. Did have a slight problem with scheduling the return appointment but office staff … read more
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Service was impeccable, I can only say very good things about Elite Appliance and the staff. Highly recommend to anyone needing an appliance repaired.
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"[Warranty, Service, Timeliness, Technician] Tanner was very professional and courteous. He left everything clean and working well! Would recommend Elite and One Guard for anyone looking for these services. "
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Jay is an excellent, knowledgeable, and courteous technician. A real asset to your company! Thank you for the great service!
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Won't trust anyone else for my appliance repair needs!
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Best of all the home repair insurance companies; quick response, good tradesmen, proper repair. If you are looking for a budget solution, these are not your guys. If you are looking for the best in this business, look no further.
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I called this morning for a service call on my refrigerator. Not only did they come today and provide same day service, but my technician was amazing, fast and cleaned up his mess. I will refer this company to all my friends and family. … read more
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The technician diagnosed the problem quickly, fixed it, made a couple recommendations to avoid a repeat, and we're already up-and-running! We would highly recommend your very professional service.
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"[Warranty, Service, Timeliness, Technician] The technician was pleasant and very friendly. explaining his work step by step. Very timely, very efficient, warranty company came through very well. "
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"[Warranty, Service, Timeliness, Technician] The tech was awesome! What great customer service, thank you!"
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Amazing and professional service. This place not only helped me out in a time crunch, but sent a friendly and knowledgeable associate that priced fairly. Roger was prompt and answered all my questions. I recommend this to anyone needing … read more
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Excellent service and knowledgeable technician. Great customer service
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Our technician, Taylor, was professional and thorough. Later in the day I received a call from him making sure my appliance was functioning properly. Expect customer service!
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Great job, Tanner! Very professional all the way around! I will request Elite with any appliance problems in the future. Thank you!
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Anthony was prompt and very knowledgeable. He explained in detail the issues of my appliance(s) and the process he would be taking to repair it. They had to order parts and within a couple days the parts came in, they scheduled and … read more
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I called first thing in the morning when I realized my refrigerator wasn't cooling and the freezer was not working properly leaving my food totally bad. I was impressed by the great customer service when my phone call was answered and also … read more
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"[Service, Timeliness, Technician] Jay was knowledgeable and had done his homework. Came with the part I needed. One and done! Thank you."
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"[Warranty, Service, Technician] Call support was great and informed me about options, Technician was great and explained my situation
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"[Warranty, Service, Timeliness, Technician] Anthony was very professional. He knew what was wrong and repaired it efficiently"
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Showed up when they were supposed to. Came in, got to work, fixed the problem. Fast efficient and professional. Great job.
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Roger was very nice, on time, and explained everything. Thank you!
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"[Warranty, Service, Timeliness, Technician] First service call and second to finish the repair could not have been better. This service technician James has a personality that can’t be any better. Machine is great and even if it broke … read more
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The Elite technician was very courteous and responded to all our concerns with professional knowledge. Highly satisfied.
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WOW – what a great experience! From the initial phone interaction to set up the appointment through the in-home repair of our refrigerator, the service was exceptional. Friendly, fast, reasonably priced and excellent work. Just can't say … read more
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2nd to none
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Professional, competent, courteous, and timely. Highly recommend!
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Same day service! Fair price! They have a really nice text messaging. System that confirms your appointment, let’s you track your technician once they’re on their way, and thanks you for your business once the service is complete. Mikey was… read more
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The staff at Elite appliance are the best!! They go above and beyond to make sure the customer is happy. Thank you everyone!!!
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James the technician was friendly, professional and explained everything from what caused the problem with my dryer, what he did to correct the problem and what to expect from the service provided. I will definitely use Elite again.
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Elite was sent out to service my refrigerator by OneGueard after Frost came out and refused to work on it after troubleshooting the problem. It took almost two months to get my refrigerator fixed although it was not the fault of Elite. … read more
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My warranty company sent Elite Appliance out to repair my microwave. The tech called and notified me when he was on the way. The call was followed by a text confirming. Anthony introduced himself, assessed the problem, and went to work. 15 … read more
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Tech, Tanner, was very knowlegible, one time, was clean, sharp and friendly and quickly diagnosed and repaired my washer. Very Happy with Elite Appliance Repair.
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I contacted Platinum Home Warranty for a service call on our Fisher Paykel Washer because it died mid-cycle. Someone from Elite contacted me that very same day. That has never happened before. After setting up an appointment for the … read more
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We love Elite Appliance Repair. Jim is great! Honest, prompt, and price is reasonable.
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"[Service, Price, Timeliness, Technician] I called in the morning and Mikey, the technician arrived in the afternoon. He was able to diagnose the problem and fixed my washing machine within 15 minutes. Very satisfied!"
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What a great company to work with. Their technician, Jay I think it was, was on time, professional, and answered all my questions. He didn't even mind my crazy dog. Will be using only this company from now on if my home warranty lets me.
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Hired them solely based all all the good reviews, and glad I did....SAME day service, and Jay even came back the same day with the IN STOCK part! I was in a pinch and this was a dream fix for me! Super appreciated and could not be happier. … read more
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Elite Appliance Repair came to our house to fix our microwave and refrigerator. They were recommended by our One Guard Home Warranty. They were very timely, professional and pleasant to work with. Roger, the technician, was very personable … read more
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Called. Received a prudent service call. Roger, had the part I needed and fixed it on the spot. Price was fair and we would recommend elite to our family friends.
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Great company to work with. They are fast, professional, claen. Just first class. I been in AZ for 13 years and have to say best overall service I have ever had.
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Greatest experience ! Steve is awesome! I highly recommend this company for any major appliance repair. Honest and saved us money.
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We were very pleased with the service of Elite Appliance Repairs. We called one day they were here the next. The gentleman worked on the washer and stove and repaired the stove but had to get authorization on the washer. They kept us up to … read more
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Quick appointment response and diagnosis of broken dryer. Could not be fixed because parts not available but sometimes that's how it goes. I would call them first in the future if I have an appliance failure.
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Quick diagnosis, thorough technician, very clean and fast, highly recommended.
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great service
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Very professional. I would recommend highly!!!
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Very presentable young technician, knew exactly what he was doing. Rushed out to get the part which was required for the repair. No fuss, quick and neat job. Thanks.
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Not gonna lie I was a little skeptical about ALL the 5 star reviews at first. Seemed almost too good to be true. However, after speaking with Elite on the phone, having them come out and diagnose my fridge issue, give a competitive quote, … read more
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Mike from Elite was on time and fixed my dryer fast and for a great price. Wonderful service from the first phone call all the way to repair. Would suggest them to anyone who needs an appliance repaired.
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Roger was absolutely fantastic. He was super honest and very helpful. He left me with all the information I needed and didn't even charge a fee. Great to see very honest and ethical companies do exist and I would them again and again.
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Amazing quality, customer service and expertise from start to finish! This company is everything you would look for when service is needed. Execellent organization, knowledge, honesty, sincere, positive, and always looking to go the extra … read more
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If there were more than 5 stars available, I would give them additional stars! From the first call, Ariana was helpful, polite and professional. Steve and Mikey showed up and exceeded my expectations again! I had a bad estimate for repair … read more
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Tech Jim knew exactly what was needed and went right to work. I'm very pleased with service from Elite.
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Came when promised. Returned when promised after procuring the necessary parts. Tech was professional and competent. They fixed my dishwasher and my dryer. I would definitely use them again.
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Roger did a great job fixing our refrigerator. He showed up on time and detected the issue quickly. He gave us great Customer Service and showed a lot of knowledge.
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Top-Notch service all around! Mikey was very knowledgeable, honest and polite. They made it a point to make sure I had a running appliance by the time the day was over. They came out 2 times today just to get the job done. I would … read more
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Just had James come out for a microwave (it was insured, so it only cost the service call)... Not only was he in and out quickly and efficiently, he explained what went wrong, why it did so, and preventative measures for future use. He was … read more
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As a retired business owner I appreciate a company that is responsive, professional and employ trained technicians. Elite Appliance Repair set up an appointment the next day. Their technician called 15 mins. before arrival at our home. … read more
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Fast and friendly service would recommend the guys I had Jim with out to repair my dishwasher and he was very thorough and suggested dishwashing detergents for me to use!!! They have amazing customer service in their off and I will definitely be using this company again.
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At first Elite Appliance responded quickly and ordered the main board for our three year old Samsung refrigerator. Six says later they installed the part. Gave us a discount on the service repair bill. It ran for a about a month. Then wasn'… read more
Response from
Mr. Dodd, We sincerely apologize for the miscommunication. Unfortunately we have not received a voicemail from you since we last serviced your property back in April. We got in touch with Cox Communicatiozns/ cox business to verify there were no voice mails from you or no phone outages or issues with in the last 12 days. Regardless we would love to rectify this situation for you. As with your first experience with our company, we focus on customer service and communication. It is very disappointing to us that you feel that your experience with us had since suffered. Our owner Steve has reached out to you as we hope to correct this situation immediately. Ariana, Customer Service Specialist Elite Appliance Repair
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Friendly and courteous, also fast service.
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Great all the way around! Will use then again. Very pleasant and professional. Took extra time to explain everything. Prompt appointment availability too!
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Mike was amazing! Very helpful and very professional! Steve was also very helpful ! I was referred to elite by a friend and she had a good experience with them as well ! They were quick to arrive and explain in detail what's wrong with our … read more
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Mikey and Steve were great! Thanks guys.
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Had Elite Appliance Repair out to repair my broken Estate dryer. From the communication with the office staff scheduling my appointment to the communication I got when the technician was on the way, everything was great. The technician … read more
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I wish I could give these guys a SEVEN!!! The technicians kept me up to date with where they were and when they'd be at my house both with a call and text updates. Many technicians are impersonal and unfriendly, however Stephen and Mikey … read more
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Steve and Mikey were very knowledgeable, efficient and professional. I love supporting family businesses. I was referred to Elite by good friends and will gladly refer them out as well.
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Great Service and timely manner.
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Elite technicians are always very knowledgeable and conscientious. Elite and the technician Jay always inform you of the arrival time and they are always very prompt and get the job done I will always call elite for my appliance repairs and… read more
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I have had elite at my home twice and had a good experience. Jim came both times and it doesn't get any better than that. We love this company!
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Mikey and the team from Elite did a great job. They were timely, customer service focused and knowledgeable. I would recommend them to all my friends.
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Love these guys; they are professional, Couteous and explain in easy to understand language They have fixed my washer, dryer, dishwasher and oven. They fix it right first time
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Elite has been to my home 4-5 times this year handling my homeowner warranty issues. Every time has been outstanding. No messing around. Right parts, right repair, the first time. They call when they get the work order to set up a date and … read more
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Love this company. Jay came out and checked our dryer that wasn't heating well. Said all was good, needed to have vent from dryer to roof run and gave me the name of a fellow "Mike" who was great too. All honest and with a fair price. Will … read more
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Elite was very professional. Saved us over a thousand dollars by not having to replace our convection/microwave oven. Steve came out this morning and was able to repair our microwave with the correct part he keeps on hand. Very professional in all adpects of his visit. We will definitely be using them for any future needs
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The repair was done quickly once they came. (Had to wait until The next week for them to come out. Unsure if that was due to my warranty company or if they just have a lot of business.) The serviceman was polite.
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Serviceman was friendly and performed the repair on time.
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Great work. Went out of their way to get our part installed. Their customer service is beyond reproach!! I have used them for my oven as well as my washer...reasonable in cost and turn around!!! Loved our tech Tanner... Great guy!! Always calls with a heads up on arrival time! Simply the BEST‼️‼️‼️
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Steve and his team are outstanding and honest. I've requested them multiple times through my warranty company because even when it was not to their advantage they've advised me honestly. I highly recommend them!.
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We have used Elite Appliance repair many times. Today, James was our technician. He had our freezer repaired very quickly and efficiently. James was friendly and took the time to explain what was wrong and how he was going to fix it. Plus … read more
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I am most satisfied with their service. Bill Hansen
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