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From 367 reviews
Roger is the man! So helpful, understanding and knowledgeable. Great pricing and took care of us on time and did exactly what we needed done. Strongly recommend to anyone looking for honest working individuals and from the beginning they … read more
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"[Service, Timeliness, Technician] Just a perfect service call! Can’t say enough about the Elite Appliance admin staff who set up the call and Zach and Michael who did the work."
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I’ve had these guys come out on four different occasions for 3 different issues. The technicians have always been very polite and helpful as well as efficient. I’ve never felt like they were over-selling in the repairs that have been … read more
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Zack was our technician and we can’t say enough good things about him. He was friendly, on time, super honest and the best price ever. We will definitely recommend this company to everyone and we will be using them again.
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From my experience Elite Appliance is by far the best appliance repair company in Scottsdale. I've had service people from other repair companies come and not be able to resolve problems after multiple visits. Elite offered quick service … read more
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Great experience. They came out knew right away what was wrong with the washer. Zach ordered the part to fix it and was very professional. If we ever need another appliance fixed I will be a returning customer.
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On time. Fantastic service. Kept me informed on progress. Highly recommend Elite Appliance Repair.
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This was our first experience with Elite as a result of a problem with our wine cooler. From the first encounter via phone to the actual visit, the staff was professional, courteous and attentive. Like so many places, our appointment was … read more
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I recently had Elite at my home to repair my leaking refrigerator. I was impressed with the office staff being courteous and on-the-ball. Also, Michael was my repair person and I likewise was impressed with him. Clearly Elite believes in … read more
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Zach was great. Everything went as I was told. Would gladly use them again.
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I highly recommend this business. They were prompt and courteous from my first contact through to the end service call. Kept me updated on the tech's arrival time via a phone call and text. Their tech, Zach, was knowledgeable and very … read more
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Impressive. Communicated well and on time, getting a call before arrival. Friendly tech and up front and honest. Went beyond expectations Besides having the lowest service fee. I will use them again if ever needed.
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Steve provided superior service on a weekend to repair our washer when several other companies failed to find the root cause of the problem. Steve fixed the washer in 15 minutes. Very professional and knowledgeable. Highly recommend for … read more
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GREAT service!!! Zach, our technician, arrived on time and called when on his way to our home!! He diagnosed the problem with our microwave quickly and gave a detailed list of repair requirements to include the cost. He was courteous, … read more
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Mike was highly knowledgeable and very timely, in fact, early to the appointment. Worked with us in getting the part we needed and therefore saving us a second a service call. Have used this company in the past and will do so in the future.
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At first I thought all the 5 star reviews were fabricated and I called them with reservations. Be it known, they’re legit. I was blown away. These guys know how to put serve in their service. Steve and Robby were professional, timely, and … read more
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Amazing customer service.
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This Is the second time I’ve used Elite. Both times their service has been very timely their technicians have been great to work with and they deliver as promised.
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"[Service, Technician, Timeliness] Elite Appliance Repair company has ALWAYS done a great job of repairs on all of our service calls. We would definitely and have recommended their services to family/friends."
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Great experience, technician was professional, polite, arrived when promised and completed job. Very pleased!
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Very professional. Fixed what a tech from a different company couldn’t. Top notch.
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Mikey came out today to look at our built in wine refrigerator. He arrived at the promised window. He was able to diagnose the issue within a few minutes. He was honest about the repair cost and was great at explaining the issue. I won’t … read more
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Great service..very nice service person..
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We love Jay at Elite Appliance Repair! He is so honest, so knowledgeable and so personable! He diagnoses, explains and completes repairs quickly and expertly. He also gives us great advice on appliance care and purchasing new ones!
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Outstanding company to work with. The communication was exceptional, considering the issues I had with my warranty company. Jay went above and beyond to help resolve the issues he and I were having and they will be the only appliance repair… read more
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Thorough, knowledgeable, prompt, pleasant, efficient. Diagnosed the problem immediately and fit me into his busy schedule the next day to install the part. I am a repeat custoner, this was my 2nd appliance call to Elite in two weeks, so … read more
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Super experience! Was able to get a quick appointment. They also answered my email questions.
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The service from Elite Appliance Repair was exceptional. Steven let me know when he would arrive, was on time and nothing but professional. He explained things clearly and laid out our options with no pressure whatsoever. Highly recommended… read more
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Zach their tech was here quick and provided wonderful service getting my washer back in shape. Honestly the best repair service i have ever used and will continue to use. They have a customer for life.
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Bill, the technician that came out the same day to help us with our wall oven, was very professional, knowledgeable and friendly. I'll definitely use this company again and will not hesitate to refer them to friends and family!
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My technician Zach was very helpful and professional. He was able to assess the situation in a timely manner. I would recommend this company for any appliance repairs.
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Robby had the expertise to diagnose a problem with our refrigerator when a tech from another company said the condensation causing a half inch of water in the interior bottom was normal. Robby was thorough, polite, neat and competent. … read more
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My daughter's washer wouldn't spin. Zach came to the house and diagnosed a main bearing failure. He recommended that we replace the washer. He was honest and pleasent, and I wouldn't hesitate to call Elite Appliance Repair again!
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Have had these guys come service my home a few times. Every time I get excellent fast service and they are honest. The tech is always very friendly and helpful. Gives me all the information I need to make a good decision on what next steps … read more
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Elite came out on my old dryer that turned out to be dead. Purchased new dryer but plugged it in and It didn’t work. Called elite and owner Steve came on an said he would send out a tech. To check it out Tech. Jim came out and spent at … read more
Response from
Thank you so much for the great review. We will let Zach know.
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Excellent service by Tech and Scheduling.
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As a Retired consultant to the HVAC industry, it was a pleasure to see a local company doing all of the great customer service things I advised my customers to do. The technician was knowledgeable, courteous, on time, and kept me informed … read more
Response from
Thank you for the kind words and for taking the time to leave a review.
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The tech, Robby, arrived on time and went through the testing of my deceased washing machine. It was a bad computer board and since the machine was 12 years old, I decided that it would cost more to repair than it would to invest in a new … read more
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Thank you.
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I love this company! They are honest, fair, kind, & knowledgeable. They always explain everything well & give me options. I have used them for years for my home & my 3 rental homes. I am so grateful I stumbled on them & honestly I would not… read more
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Thank you and we are so happy to be your appliance repair company.
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Great service with a great tech who was timely and efficient in replacing a leaky ice maker. Great service !!-
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Elite Appliance Repair is such a knowledgeable and kind company. They are always super friendly when you call to make an appointment and can send someone out to your home very quickly. We always request Mikey to service our appliances. … read more
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Amazing company and Mikey was so great!!! Efficient and very reasonable prices!!! Will use them again in the future for sure!!!
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Revised review. I am still sad that it took a one star review to get a call back and to receive the stellar customer service I read about here. But, I will say that Elite did send a senior technician out to repair our washing machine. Thank… read more
Response from
I am so sorry to hear this was your experience, we would love to make this right and do what we can to change your mind about our company. We do our very best to please every customer and if you would please give us a chance to rectify this issue. I’m not sure what happened in your experience but we do have multiple technicians that work valley wide and we do have to order parts for some repairs. I’am getting a tech out to you today to hopefully fix this issue. Once again sorry for the inconvenience.
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The technician, Tanner, was very professional, polite, friendly, a nice person. The service of my stove top was handled professionally and in a timely manner.
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I give Elite a big fat 10. They were great to deal with and extremely customer friendly. Tanner came on time and was neat and did a great job. I am a very satisfied customer.
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Called Elite after another company (a) missed appointment without calling, (b) did not do any troubleshooting and (c) was rude to me. Elite was awesome. Jim (tech) was knowledgeable, experienced, courteous, and on-time. Fixed my … read more
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will absolutely use them again. Great customer service. Came and did the job without any attempt to upsell.
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Our repair was quite easy actually. The repairman came on time, offered great advice to limit our costs on the washer, and explained how to fix it in the future. Very knowledgeable and fair.
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Great response time and excellent service-Jay was awesome. Thank you for your persistence and patience until the problem was finally solved!
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Outstanding customer service from contact to technician Great to see such customer service in the valley And shout out to technician Mikey who does an excellent job navigating not just problem but customer service as well great job Would … read more
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Zach came out this morning to check out a noise in the refrigerator. Found an ice cube stuck in the ice maker dispenser. Removed it and the noise stopped. Checked out the entire system and all is good to go. Very pleasant young man. Would … read more
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We had 3 appliances needing repair over several months after moving in. The office staff was very professional and fast to respond & accommodate. I like how they communicate via Text too. Tanner the Technician is very knowledgeable & … read more
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I had washer repair and I was impressed. In 15 minutes problem was diagnosed, repaired and appliance was working again. Super fast and to the point!
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Needed repair for our dryer...a technician was able to come out the following day and had the part we needed! Awesome service!
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My daughter was home for the appointment, what was really nice is that Elite keeps you informed via email. This is a great feature and great service. Zach was very professional and friendly (he was nice to our cats who were checking him out… read more
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Steven was timely and efficient! I appreciated his expertise and help. Will definitely be using again.
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Steve is the best appliance tech in Az. Elite always does top quality work. I recommend Elite to everyone I know!
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Elite provides excellent customer service. Tech Mikey is a thorough, knowledgeable and courteous professional. I highly recommend them.
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I have had the pleasure of working with Roger at Elite Appliance Repair on several occasions. He is highly skilled, very communicative and by far the most trustworthy technician I’ve had in my house. If you need any appliances repaired, ask… read more
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Elite Appliance Repair is the best and only choice. When my refrigerator stopped making ice, the source of the problem was determined to be one of several possible components. Having worked in tech for many years, this isn't unusual with … read more
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Jim at Elite Appliance is a pro. Very knowledgeable. He shared some great advice and guidance on replacing my washing machine. He was at my home helping me over 10 years ago and I was glad to see him again.
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My new company in the appliance repair biz. They sent Roger over and I couldn't be happier with how efficiently he fixed the water dispenser on my fridge. The pricing is fair for the quality of the work.
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Elite Appliance from the start was nothing but professional and helpful.. they found a tech to come out within hours of my call. Mikey was not only very professional and courteous but knew exactly what needed done and explained what to do … read more
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Professional, on time, knowledgeable, honest, more than fair. Highly recommend. They will get all of our future business.
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I highly recommend Elite appliance repair. On time. Very informative and good pricing. Robbie is an efficient and friendly technician.
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Kevin, my technician, called me ahead of time patiently waited until I could get to the door and when he came in he was professional friendly and addressed the problem with the washer immediately. It took him only a matter of minutes and he… read more
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Kevin was AWESOME! Not only did he quickly diagnose the problem with our washer (a costly main circuit board), but he didn't even charge us for the diagnostic! He recommended we use our washer as is until we were ready to purchase another … read more
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This is a family owned business and the technician I had was Mikey. He is top notch and so personable. My warranty company, One Guard, sent them out and I couldn’t have been happier with the service.
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Jay is an outstanding and friendly technician. Service was on time and found the problem with our washing machine quickly. Great service.
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I love Elite Appliance Repair! I'm so glad I requested to have them come to do my repairs vs. the company my home warranty first tried to send out. So this is the second time Elite has come to my house to fix various appliances. Elite is … read more
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Tanner made a quick diagnosis and recommendation. Very knowledgeable. On time and friendly service . Highly recommended!
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Montessori in the Park school thanks you for taking such good care of us! You're the best, and we recommend you to others that need help with their appliances – big and small, old and new! – Tracy P
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Mikey at Elite appliance repair was recommended to me from a friend. I had trouble with my washing machine and called to set up an appointment. The receptionist was super friendly and I was able to get an appointment within a few days. … read more
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Justin came and fixed our stove for us.He did a great job! I will recommend him to my friends. Thank you!
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I have to share my experience regarding Elite Appliance Repair. They are AMAZING and very professional. My technician Mikey was absolutely amazing and very honest, helpful and knowledgeable. I will be recommending them to everyone that I … read more
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My microwave wasn’t working. Zach saved the day! It was a simple fix. He also gave me some tips on my other appliances which was appreciated. I will definitely use them again!!!
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Zach was extremely polite, professional and very respectful. He explained the repair in detail and completed the job in a very reasonable amount of time. Also, the cost of the repair was quite fair in our opinion. We would definitely … read more
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THANK YOU FOR THE GREAT SERVICE! Zach and Steven came to my home this evening to help me with a dishwasher issue. Both Zach and Steven were professional, timely and courteous. I was very happy with the service and advice they offered. I … read more
Response from
Thank you
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"[Service, Technician, Timeliness] Mikey came in the first visit and knew what the problems were. Parts were ordered and replaced. All is working better than it did before!" This was a home warranty service call. I will keep their name and … read more
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Friendly convenient service. Didn't take long for my part to come in and they called ahead to schedule me right away. Would recommend!
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Posting another review. LOVE this company!!! I did a 5 star review when they repaired my refrigerator, hence the reason why I contacted them when my brother in-law needed a washer and dryer repair. They arrived today and not only figured … read more
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Technician, Service, Timeliness, Warranty] Kevin, Listened to the issue, opened the front of the dryer and found the issue. Replaced the idler pulley in and out within 30 minutes or less. Great customer service! This was a second call since… read more
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“Technician, Service, Timeliness] Jay was friendly, knowledgeable and professional. He even wheeled my trash can from the curb to my garage! Fantastic customer service!!! 5 STAR"
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Great company and service. Was on time and extremely courteous. Explained my warranty process and what to expect. I highly recommend Elite Appliance Repair.
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[Timeliness, Service, Technician] Very friendly, great with dogs and fixed the issue immediately. Even though the fix was very simple, he made us feel as though we weren't the first. He then offered to look at anything else we might have … read more
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We always received excellent service from elite appliance repair. Jay is always on time prompt and excellent at what he does. We would recommend elite and Jay to all of our friends!
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It took 3 visits to repair major appliance and expert tech JAMES did a fabulous job and office scheduler Brendan was so helpful. Incredible. I would not have figured that they would extend themselves that much. Thanks.!
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Zach and Steve were quick, accurate in their diagnosis, and very professional. They explained the the appliance issue and how much time it would take to order the correct parts to complete the repair. Upon return to complete the repair, … read more
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Steve (the owner of Elite Appliance Repair) and Kevin arrived within the scheduled time window, though they had called ahead of time and said they could be a little late. They very quickly diagnosed the problems with our 14-year old washer… read more
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My technician today was James, and he had to have been the nicest. He called ahead, came in the estimated time, was pleasant, and he wasn't by any means rushing. He was able to quickly get my dishwasher working again and checked it before … read more
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We were the last call for the day for the technician from Elite Appliance but he took his time, completed a thorough diagnosis, and got our refrigerator up and running until the part needed to fix it arrived. He came back a couple of days … read more
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We have used appliance repair twice in the last year. I am very pleased with how quick they got out here. Both times we have worked with Anthony. He is very professional and good at what he does. They do send behind their warranty and even … read more
Response from
Hello Katie Thank you for your ratings, we appreciate the positive feed back. Have a great day
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I am a Retired USAF Veteran and I know the meaning of “Great” customer service. Mr. Steve and his team at Elite Appliance Repair gave me just that; “Exceptional” and “Outstanding” customer service. Mr. Steve is “Top notch” and has a passion… read more
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Fast and friendly service would recommend the guys Great all the way around! Will use then again. Elite was very professional. Saved us over a thousand dollars by not having to replace our convection/microwave oven. Great work. Went out of their way to get our part installed. Very prompt and efficient repair of our appliance.. Appointment times were adjusted to OUR needs. I definitely recomment this company as I feel they have very qualified service personnel. John N. Timely personable service at a fair price, thank you. Very good and prompt service. |
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